About PMF
The people in the Elderly and Disabled community has historically been underserved, underappreciated, and misunderstood. Whether it is families needing supplies or an agency on aging, other vendors have not made the effort of figuring out how to serve them, nor are they interested in doing so. This gives us a chance to help the people who truly need it. We want to give them excellence in service. Our passion since we began in 2005 is making life easier for those who serve—whatever it takes.
What This Means for the Area Agencies on Aging
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We understand formularies and budgets. We stay within the guidelines you specify, and your clients receive the home medical supplies that are appropriate.
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Get custom reports with the metrics you need to see, on a schedule that’s right for your workflow. Keep track of expenditures for each individual—no more shuffling receipts!
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You can rest assured that everyone involved will quickly feel comfortable as they get to know their own Inside Account Manager (IAM)
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Our free, fast shipping and free returns policy mean you don't need to worry about the hassle of dealing with returns. All you have to do is reach out to your account manager and we'll take care of the rest. We'll pick up the old product from your address at no cost, and quickly ship out the correct one.
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Families want choices when it comes to products. We offer many choices and we will also consult on product quality, price options, new product availability and free samples.
Dedicated Inside Account Manager
At PMF, we understand just how frustrating and time consuming it can be to call customer service and assuming you reach a real person., you end up speaking with a different representative each time. That's why we offer all our customers access to their own Inside Account Manager. With this, you'll have access to their direct phone line and email, so you can call or email the same person each time you need help or have a question.
No Hidden Fees / Consistent Pricing
We are delighted to offer our customers here at PMF the benefit of no shipping charges, no return costs, no administration fees, and no hidden fees ever. We believe you shouldn't have to pay extra for customer service. So we strive to give our customers the best possible service and with that comes the ability to provide you with a customized price level that ensures your price will stay consistent when you order supplies from us.
We are an Extention of Your Team
We believe in building long term relationships and partnerships with our customers. Think of us as your PMF supply Assistant --- an ally in helping you find the best products for your family that fit within your budget. We also offer a free sample program, so you can try before you buy. And to give you even more peace of mind, if the budget gets overspent, we’ll cover the difference. We look forward to being your partner in finding the right products for you and your family.
Our Guarantees
For the past 15+ years, we have taken our customers' feedback to heart and developed these guarantees.
Free Shipping Always
We understand that our products are necessities, not luxuries. To ensure that you get the full value of your purchase, we offer free shipping on all orders without any minimum amount.
Free and Easy Returns
Choose Your Brand
We offer a wide selection of the highest quality medical supplies from the leading manufacturers, so you can rest assured that you're receiving the reliable and trustworthy products you love. We also have a free sample program so you can explore all the options if you haven't found that perfect fit for your needs.
Budget Lock-In
Auto-Ship Option
No Hidden Fees...EVER!
We are delighted to offer all of our services to you without any extra or hidden fees. We recognize the significance of being able to trust that you're receiving the best value for your money, and we strive to give you the utmost satisfaction with your purchase. T
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Hear What Our Customers Have to Say...
“I have been using PMF for several years and have had nothing but the very best customer service. The fact that their pricing is very reasonable, order processing and delivery is fast and in a timely manner . If there is a problem, question, or issue with an order or invoice, you get a solution or response right away. There is always someone available to answer any questions about products or supplies. My clients have benefited from the prompt delivery of their supplies as well.”
“PMF has been wonderful to work with. I have had countless compliments from Caregivers who are ordering supplies. They are quick to respond, ship supplies out, and take care of any issues that may arise. I have even heard the prices are cheaper as well. Thank you for great service.”
“PMF has been a life changer for me and my staff here at the BRADD office. PMF has provided much relief to our case managers by taking on the responsibility of ordering supplies for our waiver participants monthly. This has freed up substantial time for our case managers to focus on the quality of their work, along with attending to our participants' other needs that desperately require our attention. PMF is attentive, responsive, sufficient, friendly, and easy to work with. I've recommended them to our other AAAIL's within Kentucky as they've been such a great added support to our organization. I’m looking forward to a long working relationship with PMF.”
