About PMF
From our founding in 2005 until now, our mission has been to serve IDD providers and all of the IDD community, most importantly the families, with the medical supplies they need and deserve. At our core, we believe that those who care for individuals with intellectual and developmental disabilities, autism spectrum disorders, and other complex health needs deserve recognition and support. That's why we're dedicated to providing reliable, efficient, and cost-effective medical supplies. Our aim is to ease the burden for providers and families allowing them to focus on what matters most - providing exceptional care and creating unforgettable moments. With our team by your side, you can trust that we'll build a strong and lasting relationship, ensuring you have the supplies you need when you need them.
What This Means for Providers
-
We understand formularies and budgets. We stay within the guidelines you specify, and your clients receive the home medical supplies that are appropriate.
-
Get custom reports with the metrics you need to see, on a schedule that’s right for your workflow. Keep track of expenditures for each individual—no more shuffling receipts!
-
You can rest assured that everyone involved will quickly feel comfortable as they get to know their own Inside Account Manager (IAM)
-
Our free, fast shipping and free returns policy mean you don't need to worry about the hassle of dealing with returns. All you have to do is reach out to your account manager and we'll take care of the rest. We'll pick up the old product from your address at no cost, and quickly ship out the correct one.
-
Families want choices when it comes to products. We offer many choices and we will also consult on product quality, price options, new product availability and free samples.
Dedicated Inside Account Manager
At PMF, we understand just how frustrating and time consuming it can be to call customer service and assuming you reach a real person., you end up speaking with a different representative each time. That's why we offer all our customers access to their own Inside Account Manager. With this, you'll have access to their direct phone line and email, so you can call or email the same person each time you need help or have a question.
No Hidden Fees / Consistent Pricing
We are delighted to offer our customers here at PMF the benefit of no shipping charges, no return costs, no administration fees, and no hidden fees ever. We believe you shouldn't have to pay extra for customer service. So we strive to give our customers the best possible service and with that comes the ability to provide you with a customized price level that ensures your price will stay consistent when you order supplies from us.
We are an Extention of Your Team
We believe in building long term relationships and partnerships with our customers. Think of us as your PMF supply Assistant --- an ally in helping you find the best products for your family that fit within your budget. We also offer a free sample program, so you can try before you buy. And to give you even more peace of mind, if the budget gets overspent, we’ll cover the difference. We look forward to being your partner in finding the right products for you and your family.
Our Guarantees
For the past 15+ years, we have taken our customers' feedback to heart and developed these guarantees.
Free Shipping Always
We understand that our products are necessities, not luxuries. To ensure that you get the full value of your purchase, we offer free shipping on all orders without any minimum amount.
Free and Easy Returns
Choose Your Brand
We offer a wide selection of the highest quality medical supplies from the leading manufacturers, so you can rest assured that you're receiving the reliable and trustworthy products you love. We also have a free sample program so you can explore all the options if you haven't found that perfect fit for your needs.
Budget Lock-In
Auto-Ship Option
No Hidden Fees...EVER!
We are delighted to offer all of our services to you without any extra or hidden fees. We recognize the significance of being able to trust that you're receiving the best value for your money, and we strive to give you the utmost satisfaction with your purchase. T
%20(3).png "Pastel Minimalist Digital Marketing Versus Traditional Marketing (8.5 × 5.5 in) (3)")
%20(2).png "Pastel Minimalist Digital Marketing Versus Traditional Marketing (8.5 × 5.5 in) (2)")
Hear What Our Customers Have to Say...
“We have worked with PMF for over 10 years. All of their employees we have worked with have been friendly and easy to work with. They answer our questions quickly and make it easy to get the supplies we need.”
“PMF provides some of the BEST Customer Service of any business I know of. I rank them very high for customer service, follow-up with customers & their needs, and their offer of "samples" so that customers can try a product to ensure it works for them before purchasing in bulk, etc. Very nice staff, courteous, prayerful, always remembering their customers' birthdays,...the list goes on and on. It's no wonder that GOD Blesses this company & its staff. They truly LIVE the Golden Rule.”
“If you are in need of medical supplies, Professional Medical Fulfillment (PMF) is THE place to use. kind, caring, professional company!!”
